Director of Central Support

Location: Remote
Compensation: Salary
Staff Reviewed: Wed, Mar 27, 2024
This job expires in: 13 days

Job Summary

A company is looking for a Director of Central Support.

Key Responsibilities:
  • Direct a team of supervisors and support specialists
  • Identify and pursue opportunities for system improvements and expansion of support offerings
  • Develop metrics, SLAs, and consistent measurements for service improvement

Required Qualifications:
  • Bachelor's degree in a technical or customer-centric field
  • 5+ years' experience in tier 1 support operations and leadership
  • Experience with customer experience measurements and tier 1 ticketing systems
  • Knowledge of technical support alternatives like AI and chatbots
  • U.S. citizenship and a favorably adjudicated DHS Fitness Review for Public Trust Positions

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