Director of Central Support

Job is Expired

Location: Remote

Compensation: Salary

Staff Reviewed: Wed, Mar 27, 2024

Job Category: Management

Weekly Hours: Full Time

Career Level: Experienced, Senior Level

Education Level: Some College, Bachelors

Job Summary

A company is looking for a Director of Central Support.

Key Responsibilities:

Direct a team of supervisors and support specialists
Identify and pursue opportunities for system improvements and expansion of support offerings
Develop metrics, SLAs, and consistent measurements for service improvement

Required Qualifications:

Bachelor's degree in a technical or customer-centric field
5+ years' experience in tier 1 support operations and leadership
Experience with customer experience measurements and tier 1 ticketing systems
Knowledge of technical support alternatives like AI and chatbots
U.S. citizenship and a favorably adjudicated DHS Fitness Review for Public Trust Positions

COMPLETE JOB DESCRIPTION

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Job is Expired

Company Overview

Company Company Name

Headquarters Headquarters

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Website

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