Director of Client Channel Management

Job Summary

A company is looking for a Director, Navigation Client Channel Leader.

Key Responsibilities

• Manage client retention, satisfaction, and growth within the assigned strategic channel
• Serve as an advisor to clients, recommending and executing best practices for services
• Oversee a team of Client Leaders, providing coaching and mentorship to ensure successful relationship management

Required Qualifications

• Ten+ years of experience in account management/client success in relevant industries
• Proven track record managing large employer accounts (10,000 or more lives)
• Ability to understand and develop financial projections and performance metrics
• Strong negotiation skills and ability to manage complex client relationships
• Experience facilitating strategic planning discussions with clients