Director of Client Enablement

Job Summary

Leading the Adoption Consulting, Client Documentation, and Instructional Design teams, the full-time Director of Client Enablement will set strategic direction for client training and documentation, ensuring successful onboarding and product adoption while working remotely.

Key responsibilities

• Manage and develop team leaders across Adoption Consulting, Client Documentation, and Instructional Design, ensuring accountability for performance and quality
• Own the client adoption strategy by defining success metrics and building repeatable programs to enhance onboarding and reduce churn
• Oversee the creation and governance of client-facing documentation and training materials, ensuring alignment with product updates and quality standards

Required qualifications

• 7+ years of experience in client operations, client education, technical documentation, or instructional design, with at least 3 years managing people managers or multiple teams
• Proven experience in building or scaling adoption, training, or documentation functions within a B2B SaaS company
• Strong understanding of adoption metrics and their impact on retention and expansion outcomes
• Familiarity with instructional design principles and modern training delivery tools
• Excellent written communication skills with a focus on documentation quality and information architecture