Director of Client Engagement

Job Summary

As a strategic commercial leader, the full-time remote Director of Client Engagement will manage key client partnerships, drive account growth, and oversee complex global programs while collaborating with various business units to deliver high-quality solutions.

Key responsibilities

• Lead and maintain executive-level relationships with priority accounts, acting as the primary strategic partner
• Develop and implement strategic account plans to enhance client satisfaction, retention, and revenue growth
• Identify opportunities for account expansion and oversee proposals and strategic initiatives in partnership with Sales and Commercial teams

Required qualifications

• Bachelor's degree in Life Sciences, Healthcare, Business, Marketing, Communications, or a related field, or equivalent relevant experience
• Significant experience in medical communications, healthcare communications, or agency leadership environments
• Proven success in managing strategic client partnerships and driving growth in complex global accounts
• Strong financial, commercial, and operational acumen, including forecasting and negotiation skills
• Experience leading multidisciplinary teams and fostering collaboration and professional development