Director of Client Executives

Job Summary

Leading a team of Client Executives, the remote Director of Client Executives will manage strategic relationships, oversee contract economics, and drive retention and renewal outcomes for high-value health plan clients while ensuring a unified client experience.

Key responsibilities:

• Lead, coach, and develop a team of Client Executives responsible for C-suite and HR-leadership relationships and performance guarantees
• Serve as the executive-level relationship owner for key benefits consultants and brokers, executing a proactive consultant-relations strategy
• Own retention and renewal performance for strategic accounts, guiding the team in trend-management recommendations and upsell opportunities

Required qualifications:

• Bachelor's degree in Business, Healthcare Administration, or a related field; equivalent professional experience will be considered
• 10+ years of experience in strategic account management, client success, or sales within a PBM, health plan, or managed-care environment
• 3+ years of experience directly leading and developing a team of account executives or client success professionals
• Demonstrated track record of client retention, renewal, and revenue growth on complex, multi-stakeholder accounts
• Established relationships with benefits consultants and brokers, along with a strong understanding of PBM economics and contract structures