Director of Client Experience

Job Summary

A company is looking for a Director, Client Experience.

Key Responsibilities

• Collaborate with leadership to execute the customer experience strategy
• Direct the account management function and nurture client relationships
• Track key performance indicators and lead a dynamic team to achieve client satisfaction goals

Required Qualifications

• Proven leadership experience in account management or customer success within IT services
• Deep understanding of customer success best practices and methodologies
• Demonstrated success in developing client experience strategies for managed IT services
• Strong analytical mindset for data-driven decision making
• Leadership experience in managing high-performing teams