Director of Client Experience

Job Summary

A company is looking for a Director, Client Experience.

Key Responsibilities

• Collaborate with leadership to execute the customer experience strategy
• Direct the account management function to maximize revenue growth opportunities
• Track key performance indicators and foster a culture of excellence within the team

Required Qualifications

• Proven leadership experience in account management or customer success within the IT services sector
• Deep understanding of customer success best practices and trends
• Demonstrated success in developing client experience strategies for managed IT services
• Leadership experience in managing and developing high-performing teams
• Strong analytical mindset to make data-driven decisions