Director of Client Management

Job Summary

A company is looking for a Director, Client Management & Implementation.

Key Responsibilities

• Oversee client retention, growth, and performance, ensuring persistency and renewal profitability
• Architect and manage the client implementation and onboarding framework to enhance service delivery
• Lead a national team of Client Managers and Implementation Specialists to provide proactive client service

Required Qualifications

• Bachelor's degree required; MBA or equivalent preferred
• 8+ years of experience in Stop Loss, Self-Funding, or Healthcare MGU environments, with at least 3 years in leadership
• Proven success in driving retention and operational scalability in a growth environment
• Strong understanding of underwriting, claims operations, and TPA integration
• Demonstrated ability to lead cross-functional transformation using technology