Director of Client Management

Job Summary

Leading a team as the Director of Client Management, this full-time remote position will manage client relationships to drive retention and satisfaction, collaborating with sales and operations to support strategic growth and enhance the client experience.

Key responsibilities

• Manage daily operations and performance of the client relationship team to ensure effective client support
• Implement tools and processes to enhance the client experience and track service metrics
• Cultivate strong relationships with clients to drive engagement, satisfaction, and retention

Required qualifications

• Bachelor's degree or equivalent experience
• 12+ years of professional experience with 4+ years in leadership roles
• Minimum 3+ years in a client-facing role, preferably in Customer Success or Account Management
• Ability to project-manage critical situations effectively
• Experience with Microsoft Office Suite, NetSuite, Salesforce, or Jira