Director of Client Onboarding

Job Summary

A company is looking for a Director of Implementation & Client Onboarding.

Key Responsibilities

• Develop and implement a client onboarding and implementation strategy aligned with company objectives
• Identify and refine client onboarding workflows to enhance efficiency and improve customer experience
• Collaborate with cross-functional teams to ensure seamless customer transitions and alignment on goals

Qualifications & Experience

• 5-7 years in a leadership role managing client onboarding/implementation teams in a B2B SaaS setting
• 3+ years managing direct reports
• Experience designing and implementing scalable client onboarding programs
• Strong analytical skills and experience using customer success tools
• Experience in stakeholder management