Director of Client Operations

Job Summary

Supporting the East region in a full-time remote capacity, the Director of Client Operations will oversee operations management for multiple employer worksites, focusing on client satisfaction, performance improvement, and strategic integration within health and fitness services.

Key Responsibilities

• Serve as the main client contact for strategic integration and expansion opportunities, ensuring client needs are met
• Identify and implement processes to enhance health center performance and establish innovative performance measurement standards
• Provide leadership and mentorship to Health Center Leadership staff, managing complex client relationships and operational implementations

Required Qualifications

• Bachelor's degree in a related field preferred or equivalent experience
• 10+ years of experience in a business environment, with a focus on managing others
• Experience managing virtual teams and in healthcare operations preferred
• Prior budget and P&L responsibility desired
• Demonstrated experience with medical information management systems and process management