Director of Client Service Delivery

Job Summary

Providing strategic leadership for client-facing operations, the full-time Director of Client Service Delivery will cultivate strong client relationships, drive satisfaction, and optimize service delivery processes in a remote setting.

Key responsibilities

• Manage relationships with key client counterparts and communicate revenue cycle performance
• Design and develop presentations for client executives highlighting updates and performance analytics
• Collaborate with internal teams to align operational objectives and improve performance metrics

Required qualifications

• Bachelor's degree or equivalent experience
• Minimum of 10 years of experience in relevant fields, with at least 5 years in a management role
• Extensive experience in Revenue Cycle Management or Epic consulting
• Proven track record of optimizing service delivery processes
• Ability to mentor and guide teams in building scalable self-monitoring processes