Director of Client Services

Job Summary

A company is looking for a Director, Client Servicing and Operations.

Key Responsibilities

• Manage operations for vendor partners and ensure SLA attainment
• Identify patient call trends and collaborate to enhance user experience
• Oversee team performance management and process documentation

Required Qualifications

• Experience in vendor management and scaling outsourced contact center services
• Proven leadership in contact center operations and client management
• Demonstrated ability in process improvements and strategic initiatives
• Capability to develop vendor servicing strategies for operational targets
• Healthcare experience is a plus, but not required