Director of Client Services

Job Summary

Director of Client Services, responsible for leading a team of account management professionals in a full-time role focused on client retention, relationship management, and financial performance within the pharmacy benefit management sector.

Key Responsibilities

• Oversee client retention and renewal strategies, ensuring compliance and timely execution of contracts
• Build and maintain relationships with benefits consultants and brokers, serving as a primary contact for escalations
• Manage book-level profitability and identify revenue opportunities through upselling and product expansion

Required Qualifications

• Bachelor's degree required; advanced degree preferred
• 7+ years of experience in pharmacy benefit management or related healthcare settings
• Minimum 3 years in a management or team lead role
• Experience managing TPA, coalition, or self-funded employer accounts is preferred
• Deep knowledge of PBM contracting mechanics and pharmacy benefit compliance landscape