Director of Client Services

Job Summary

Director of Client Services, this full-time remote position involves leading the client services team, driving client retention, service delivery, and innovation while managing relationships with strategic clients.

Key Responsibilities

• Oversee client success and ensure exceptional service delivery across all accounts
• Manage and develop the Client Services team, including performance reviews and growth plans
• Develop and improve operational processes to enhance team efficiency and effectiveness

Required Qualifications

• At least 3 years of client management experience in a marketing agency
• Minimum 2 years of project or account management experience
• Minimum 2 years of people management experience
• Bachelor's degree in a related field
• Familiarity with marketing agency financial metrics