Director of Client Services

Job Summary

Leading a high-performing team of Account Managers, the full-time remote Director of Client Services will drive client retention and growth while leveraging data-driven insights to enhance customer success and operational excellence.

Key responsibilities

• Lead, coach, and mentor Account Managers to deliver exceptional client service and results
• Drive client renewals and upsell opportunities through consultative engagement and collaboration with Sales
• Define and monitor key performance indicators (KPIs) to improve client outcomes and adapt service strategies

Required qualifications

• Bachelor's degree in Business, Marketing, Communications, Management, or a related field
• 5+ years of experience in Account Management, Client Services, or Customer Success, including leadership responsibility
• Proven success in leading high-performing client-facing teams and driving account growth
• Experience in consultative sales, renewals, upselling, and cross-selling
• Strong strategic planning and analytical skills with a focus on data-driven decision-making