Director of Client Services

Job Summary

To support a growing client base, the full-time salaried Director of Client Services will manage account strategies, oversee client retention and satisfaction, and lead a team dedicated to complex service models while working remotely.

Key responsibilities:

• Provide stewardship reporting and conduct pre-renewal visits to assess client satisfaction and identify improvement areas
• Negotiate service plan changes and facilitate the resolution of major customer service issues
• Supervise personnel assigned to programs, ensuring compliance with quality initiatives and promoting maximum performance

Required qualifications:

• Bachelor's degree from an accredited college or university preferred; CPCU, AIC, and/or ARM designations are a plus
• Ten years of related experience, including two years in account management or five years as an adjuster with two years in a supervisory role
• Experience in managing complex client service programs and leading teams
• Proven ability to identify cross-selling opportunities and enhance client relationships
• Strong understanding of industry trends and the ability to educate clients on relevant issues