Director of Client Success

Location: Remote
Compensation: Salary
Staff Reviewed: Wed, Apr 03, 2024
This job expires in: 21 days

Job Summary

A company is looking for a Director of Client Success.

Key Responsibilities:
  • Act as the main point of contact for strategic customers, ensuring high NPS scores and outstanding client experience
  • Lead a team of account managers to maintain consistency in client communication and reporting
  • Forecast and track key account metrics, manage project progress, and optimize contractual relationships with customers

Required Qualifications:
  • Experience in service delivery related to software and services, preferably in the healthcare industry
  • Ability to manage multiple projects, understand customer needs, and deliver client-focused solutions
  • Project management certification and knowledge of risk management or ability to learn quickly
  • Intermediate to strong Excel skills and an entrepreneurial mindset for process improvement
  • Experience in managing cross-functional teams and collaborating effectively at all levels of an organization

COMPLETE JOB DESCRIPTION

The job description is available to subscribers. Subscribe today to get the full benefits of a premium membership with Virtual Vocations. We offer the largest remote database online...

BECOME A PREMIUM MEMBER TO
UNLOCK FULL JOB DETAILS & APPLY

  • ACCESS TO FULL JOB DETAILS AND APPLICATION INFORMATION
  • HUMAN-SCREENED REMOTE JOBS AND EMPLOYERS
  • COURSES, GROUP CAREER COACHING AND RESOURCE DOWNLOADS
  • DISCOUNTED CAREER SERVICES, RESUME WRITING, 1:1 COACHING AND MORE
  • EXCELLENT CUSTOMER SUPPORT FOR YOUR JOB SEARCH