Director of Client Success

Job Summary

A company is looking for a Director of Client Success.

Key Responsibilities:

• Act as the main point of contact for strategic customers, ensuring high NPS scores and outstanding client experience
• Lead a team of account managers to maintain consistency in client communication and reporting
• Forecast and track key account metrics, manage project progress, and optimize contractual relationships with customers

Required Qualifications:

• Experience in service delivery related to software and services, preferably in the healthcare industry
• Ability to manage multiple projects, understand customer needs, and deliver client-focused solutions
• Project management certification and knowledge of risk management or ability to learn quickly
• Intermediate to strong Excel skills and an entrepreneurial mindset for process improvement
• Experience in managing cross-functional teams and collaborating effectively at all levels of an organization