Director of Client Success

Job Summary

A company is looking for a Director of Client Success, RCM.

Key Responsibilities

• Lead and scale a team of Client Success Managers to enhance member satisfaction and retention
• Implement best practices and track performance metrics to improve RCM service delivery
• Manage escalated member issues and ensure timely responses to inquiries and concerns

Required Qualifications

• 5+ years of experience in healthcare revenue cycle management
• 3+ years of experience with ambulatory EMR software
• 3+ years of experience leading a team in Account Management or Client Success
• Successful track record working with diverse stakeholders across various functions
• BA or BS Degree preferred