Director of Client Success

Job Summary

A company is looking for a Director of Client Success.

Key Responsibilities

• Develop and execute the Client Success strategy aligned with organizational goals
• Lead, mentor, and grow a team of Client Success Managers and other success-focused roles
• Own the end-to-end post-implementation client lifecycle, ensuring consistent delivery and client satisfaction

Required Qualifications

• 7+ years in Client Success, Account Management, or related functions, preferably in SaaS or healthcare technology
• 3+ years managing and developing high-performing teams
• Proven experience leading enterprise clients with complex workflows
• Strong operational mindset with the ability to design scalable systems and processes
• Bachelor's degree in Business, Healthcare Administration, or related field is preferred