Director of Client Success

Job Summary

A company is looking for a Director of Client Success.

Key Responsibilities

• Manage complex, multi-stakeholder healthcare client relationships to ensure satisfaction and contract renewals
• Build and implement client reporting functions and dashboards in collaboration with cross-functional teams
• Identify expansion opportunities within existing client networks and support sales strategies

Required Qualifications

• 8+ years of experience in Client Success or Customer Experience, preferably in early-stage tech startups
• Deep expertise in Health-Tech, Digital Health, or Retail Healthcare
• Proven ability to navigate complex stakeholder groups and provide innovative solutions
• Experience with CRM management and data visualization tools
• Ability to thrive in a fast-paced, evolving startup environment