Director of Client Success

Job Summary

A company is looking for a Director of Client Success.

Key Responsibilities

• Lead and develop a team of Client Success Managers focused on Investor Relations tools
• Own key performance indicators related to client retention, product adoption, and value realization
• Monitor client health, manage escalations, and ensure data integrity within client success metrics

Required Qualifications

• Minimum of 5 years of experience in Client Success or related roles within a B2B SaaS environment
• At least 2 years of direct people management experience
• Proven track record in managing complex client projects and escalations
• Strong analytical skills with experience in tracking Client Success metrics
• Inspiring leadership abilities with a focus on team development and performance culture