Director of Client Success

Job Summary

Director of Client Success is a full-time leadership role focused on enhancing client engagement and retention through strategic product management and team development in the healthcare sector.

Key Responsibilities

• Develop a customer success management team to drive revenue retention and provide healthcare data analytics support
• Collaborate with stakeholders to cultivate product vision and prioritize roadmaps for market opportunities
• Manage escalated client requests and complaints while ensuring compliance with HIPAA regulations

Required Qualifications

• Minimum bachelor's degree in Health Services, Business, or a related field
• At least 5 years of experience in health insurance, preferably in self-insured plans
• Strong management presence with leadership abilities
• Experience with Scaled Agile Framework (SAFe) and distributed teams
• Knowledge of healthcare industry workflows related to claims processing