Director of Client Success

Job Summary

To lead and evolve the Client Success function, the fully remote Director of Client Success will manage a team, strengthen executive-level client relationships, and drive proactive strategies for client retention and growth.

Key responsibilities

• Lead, coach, and develop a team of Client Experience Managers into proactive Client Success Managers
• Build and maintain strong executive-level relationships across key clients while acting as an escalation point for complex challenges
• Oversee the onboarding and implementation process for new clients, ensuring clear timelines and deliverables are met

Required qualifications

• Bachelor's degree or equivalent experience
• 7-10 years in Client Success, Account Management, Operations, or related roles
• 3-5+ years leading client-facing teams
• Experience managing executive-level client relationships and escalations
• Strong operational mindset with experience in implementations and service delivery