Director of Client Success

Job Summary

Overseeing client relationships, the full-time remote Director of Client Success will manage performance metrics, mentor team members, and ensure operational excellence while collaborating with various departments to resolve client issues.

Key responsibilities

• Monitor client performance and ensure adherence to Client Success standards
• Utilize KPI tools to provide reporting and visibility on client health and performance
• Mentor Client Success Managers to exceed client expectations and facilitate regular client meetings

Required qualifications

• High School Diploma or GED; Bachelor's Degree in business, healthcare management, or related field preferred
• At least five years of experience in healthcare, revenue cycle management, or a related field
• Basic familiarity with medical billing and terminology
• Strong leadership and management skills
• Proven ability to analyze client results and implement solutions collaboratively