Director of Client Success

Job Summary

Driving operational strategy and growth in the produce and floral division, the full-time remote Director of Client Success will manage day-to-day operations, establish standard operating procedures, and build strategic relationships with clients to enhance business performance.

Key responsibilities

• Direct daily operations of the Client Success Department, leading and motivating the team to achieve corporate objectives
• Establish and implement robust Standard Operating Procedures (SOPs) for temperature-controlled and perishable cold-chain operations
• Manage customer implementations and design custom logistics solutions to improve service levels and customer retention

Required qualifications

• Bachelor's Degree in Business Administration, Finance, Supply Chain, or equivalent professional experience preferred
• 15+ years of relevant logistics and brokerage experience in third-party logistics (3PL) or asset-based providers
• 10+ years of expertise in produce and floral logistics with knowledge of perishable cold-chain execution
• 3+ years of logistics leadership or management experience in a fast-paced environment
• Expert knowledge of regulatory compliance environments including FSMA, STF, and PACA