Director of Client Success
Job Summary
Overseeing a portfolio of strategic accounts, the full-time salaried Director of Client Success will manage post-sales activities, mentor a team of Client Success Managers, and drive client satisfaction and revenue growth in a remote environment.
Key responsibilities
- Manage day-to-day operations for key accounts, serving as the primary contact for client requests and communication
- Develop and maintain strong customer relationships through exceptional service and strategic recommendations
- Collaborate with internal teams to monitor campaign performance and optimize based on client success metrics
Required qualifications
- 8+ years of experience in a Client Success role within the adtech or digital marketing industry
- Strong knowledge of the programmatic landscape and ad-tech ecosystem
- Experience in healthcare advertising is a plus
- Proficiency in Word, Excel, and PowerPoint
- Demonstrated success in managing customer relationships and conducting strategic business reviews
Complete Job Description
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