Director of Client Success
Job Summary
Leading the Client Success and Technical Account Management functions, the full-time remote Director of Client Success will develop strategies to enhance client retention, satisfaction, and expansion while coaching teams and managing high-impact client engagements.
Key responsibilities
- Lead, coach, and develop the Client Success and Technical Account Management teams to enhance performance and accountability
- Develop and execute the Client Success strategy, including client health monitoring and risk identification
- Collaborate with Sales and cross-functional teams to identify and support client expansion opportunities
Required qualifications
- 7+ years of experience in Client Success, Account Management, or related functions within technology or B2B SaaS
- 3+ years of experience leading Client Success or Technical Account Management teams
- Proven track record in developing client retention and expansion processes
- Experience managing strategic client relationships and participating in complex client engagements
- Strong understanding of Client Success metrics and the ability to use data to inform business decisions
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 41,964 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
