Director of Client Success
Job Summary
Leading the Client Success function, the full-time Director of Client Success will manage executive relationships, drive revenue growth and retention strategies, and build scalable programs while working remotely.
Key responsibilities
- Lead and nurture relationships across executive and cross-functional client teams to ensure alignment on goals and outcomes
- Own long-term strategic planning to support client success and revenue expansion, partnering with Sales and Product teams
- Serve as the client voice within the organization, influencing product direction and service enhancements based on market needs
Required qualifications
- Proven experience in a senior client success or account management role
- Strong background in strategic planning and revenue growth initiatives
- Experience in building and optimizing internal programs and frameworks
- Demonstrated ability to lead and mentor teams effectively
- Expertise in managing executive-level client relationships and influencing product direction
Complete Job Description
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