Director of Client Success
Job Summary
Leading the strategic direction of the Client Success function, the full-time Director of Client Success will manage executive-level relationships, drive revenue growth and retention strategies, and build scalable programs while working remotely.
Key responsibilities
- Lead and nurture relationships across executive, operational, and cross-functional client teams to ensure alignment on goals
- Own long-term strategic planning to support client success and revenue expansion, partnering with Sales and Product teams
- Serve as the client voice within the organization, influencing product direction and service enhancements based on market needs
Required qualifications
- Proven experience in a senior client success or account management role
- Strong background in revenue growth and retention strategies
- Experience in managing executive-level relationships and cross-functional teams
- Demonstrated ability to influence product direction and service enhancements
- Track record of building and leading high-performing teams
Complete Job Description
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