Director of Client Success Operations

Job Summary

A company is looking for a Director, Client Success Operations.

Key Responsibilities

• Drive strategy to optimize the performance of the Client Success team
• Track, report, and analyze business metrics related to Client Success
• Build and analyze dashboards to monitor the health of Client Success businesses

Required Qualifications

• Bachelor's degree or equivalent practical experience
• 10+ years of relevant professional experience, with at least 5 years in management consulting or similar fields
• Experience managing a large, growing team
• Proficiency in spreadsheet analysis and data visualization tools
• Experience with Salesforce as a CRM