Director of Client Support

Job Summary

A company is looking for a Director of Product Applications Support.

Key Responsibilities

• Lead and develop the client support team to ensure high performance and engagement
• Establish and monitor departmental KPIs, SLAs, and quality metrics for client satisfaction
• Serve as the senior escalation point for high-impact client concerns and advocate for product improvements

Required Qualifications

• Bachelor's degree required
• 7+ years of experience in building and leading support teams
• 10+ years in client support or customer success, with at least 5 years in a leadership role
• Proven experience in the healthcare or pharmacy technology industry