Director of Collections Strategy

Job Summary

A company is looking for a Director of Collections Strategies.

Key Responsibilities

• Build and lead collections strategy for personal loans and student loan refinance
• Design customer-first recovery strategies to improve performance across the delinquency lifecycle
• Select and manage third-party vendors while driving performance expectations and accountability

Required Qualifications

• 10+ years of experience in consumer lending collections, servicing, or recoveries
• Deep knowledge of collections operations, compliance, and vendor management
• Proven track record of improving recovery outcomes while maintaining customer experience
• Highly analytical with a strong ability to use data for decision-making
• Experience working cross-functionally with various departments