Director of Community

Job Summary

A company is looking for a Director of Community to lead community and customer support teams for a mobile-first RPG.

Key Responsibilities

• Develop and implement community engagement strategies to foster a positive environment
• Build and lead a customer support team to enhance player satisfaction and retention
• Oversee player experience and implement feedback loops for continuous improvement

Required Qualifications

• 7+ years of experience in community management and customer support within the gaming industry
• Strong leadership skills with experience in team building and management
• Deep understanding of customer service tools and best practices
• Analytical mindset for improving complex work processes
• A passion for gaming and creating engaging player experiences