Director of Contact Center Technology
Job Summary
Leading the technology strategy for a modern contact center, the full-time salaried Director of Contact Center Technology will define and execute a multi-year roadmap, manage platform lifecycle, and drive innovation through automation and AI in a healthcare payer environment.
Key responsibilities
- Develop and execute a technology roadmap aligned with business goals and customer experience objectives
- Own the strategy and lifecycle management of contact center platforms, ensuring reliability and scalability
- Identify opportunities for innovation and automation to enhance customer experiences and operational efficiency
Required qualifications
- Bachelor's degree in information technology, Computer Science, Engineering, Business, or related field
- 8+ years of experience leading contact center technology or customer experience platforms
- 5+ years of experience managing large-scale contact center technology implementations
- Proven experience with cloud contact center platforms and enterprise integrations
- Strong understanding of contact center operations and digital engagement technologies
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 41,964 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
