Director of Contact Center Technology
Job Summary
Driving the technology strategy for a modern contact center, the full-time salaried Director of Contact Center Technology will lead platform management, innovation initiatives, and operational excellence in a healthcare payer environment.
Key responsibilities
- Develop and execute a multi-year technology roadmap aligned with business and customer experience goals
- Own the strategy and lifecycle management of contact center platforms, ensuring reliability and scalability
- Identify and implement AI and automation solutions to enhance customer experiences and operational efficiency
Required qualifications
- Bachelor's degree in information technology, Computer Science, Engineering, Business, or related field
- 8+ years of experience in contact center technology or customer experience platforms
- 5+ years managing large-scale contact center technology implementations
- Proven experience with cloud contact center platforms and enterprise integrations
- Strong understanding of contact center operations and digital engagement technologies
Complete Job Description
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