Director of Conversion Operations

Job Summary

A company is looking for a Director of Conversion Operations to optimize the member enrollment process.

Key Responsibilities

• Own and optimize the full operational enrollment funnel from registration through activation
• Drive strategy and innovation for the member enrollment function, leveraging technology and analytics
• Build and lead a process improvement program to enhance care coordination and operational efficiency

Required Qualifications

• 8+ years in operations, healthcare service delivery, or clinical program management
• Strong background in operational analytics and funnel performance tracking
• Proven ability to drive improvements in care workflows and logistics
• Experience coordinating cross-functional teams
• Process-minded with a focus on systems efficiency and bottleneck reduction