Director of CRM AI Transformation

Job Summary

A company is looking for a Director, CRM- AI Transformation.

Key Responsibilities

• Define and champion a vision for an AI- and ML-enabled CRM platform
• Collaborate with cross-functional teams to design foundational capabilities for CRM
• Build and lead a team focused on developing AI-driven customer experiences

Required Qualifications

• 10+ years of experience in technology, technical marketing, or personalization
• Experience in defining and delivering AI-driven experience systems
• Proficient in SQL and R (or Python) for data analysis and insight generation
• Strong business acumen with the ability to translate customer needs into actionable roadmaps
• Proven track record of navigating large organizations and aligning stakeholders