Director of CRM Programs

Job Summary

A company is looking for a Director, CRM Programs and Operations.

Key Responsibilities

• Define and champion the overall customer strategy, lifecycle strategies, and CRM vision
• Lead, mentor, and manage a team of CRM Program members to foster a high-performance culture
• Oversee the end-to-end delivery of major CRM initiatives and establish measurable Key Performance Indicators (KPIs)

Required Qualifications

• 12+ years of experience in CRM Strategy, Marketing Strategy, Customer Experience, or Consumer Insights
• 5+ years of management experience with a proven track record of leading teams
• Master's degree or equivalent practical experience
• Expertise in CRM best practices and strategic frameworks
• Proven experience with budget management and resource planning