Director of CRM Programs

Job Summary

A company is looking for a Director, CRM Programs & Ops.

Key Responsibilities

• Define and champion the customer strategy and CRM vision for assigned business domains
• Lead and mentor a team of CRM Program members, fostering high performance and talent development
• Oversee the delivery of major CRM initiatives and establish KPIs to track success and inform strategic decisions

Required Qualifications

• 12+ years of experience in CRM Strategy, Marketing Strategy, Customer Experience, or Consumer Insights
• 5+ years of management experience with a track record of leading teams
• Master's degree (MBA or equivalent) is highly preferred
• Proven experience in leading large-scale CRM initiatives
• Expertise in CRM best practices and strategic frameworks