Director of CRM Strategy

Job Summary

A company is looking for a Director, CRM Strategy and Operations.

Key Responsibilities

• Partner with senior leaders to prepare strategy updates and stakeholder communications
• Define and elevate measurement frameworks connecting CRM performance to business outcomes
• Design and operationalize test-and-learn systems for continuous improvement across programs

Required Qualifications

• 5+ years of experience in management consulting or eCommerce with a focus on strategy
• Proven leadership experience in CRM or marketing strategy at a global scale
• Deep expertise in CRM strategy, including measurement frameworks and customer segmentation
• Strong analytical mindset with a track record of driving engagement and business growth
• Exceptional cross-functional influence and ability to partner with various leadership teams