Director of Customer Advocacy

Job Summary

A company is looking for a Director of Customer Advocacy to enhance their global advocacy efforts.

Key Responsibilities

• Design and execute a comprehensive advocacy strategy for enterprise customers
• Collaborate with cross-functional teams to integrate advocacy into the customer journey
• Measure and report on the performance of advocacy initiatives aligned with business objectives

Required Qualifications

• 10+ years of experience in Customer Marketing, Customer Advocacy, or related fields in B2B SaaS
• Experience with enterprise customers in a SaaS security or compliance environment
• Strong strategic thinking and operational excellence
• High emotional intelligence and executive presence
• Passion for amplifying the customer voice and building lasting relationships