Director of Customer Advocacy

Job Summary

A company is looking for a Director of Customer Advocacy to enhance its global advocacy efforts.

Key Responsibilities

• Design and execute a comprehensive advocacy strategy for enterprise customers
• Partner cross-functionally to embed advocacy into the customer journey and influence initiatives
• Measure and report on advocacy initiatives' performance, aligning with business objectives

Required Qualifications

• 10+ years of experience in Customer Marketing, Customer Advocacy, or related functions in B2B SaaS
• Experience with enterprise customers in a SaaS security or compliance environment
• Strong strategic thinking and operational excellence
• High emotional intelligence and executive presence
• Passion for amplifying the customer voice and building lasting relationships