Director of Customer Advocacy

Job Summary

Leading the Voice of the Customer strategy, the full-time Director of Customer Advocacy will develop and execute programs to capture customer insights, enhance customer relationships, and drive growth through compelling storytelling and executive engagement, all while working remotely.

Key responsibilities

• Develop and execute a global Voice of the Customer strategy to capture insights and influence business initiatives
• Own the strategy and execution of the Executive Advisory Board, fostering relationships with executive customers
• Build and manage a pipeline of customer content, including case studies, social media campaigns, and event presentations

Required qualifications

• 15+ years of experience in customer advocacy, Voice of the Customer, or enterprise B2B marketing
• Proven experience in building executive customer relationships and scalable advocacy programs
• Exceptional storytelling and writing skills with experience in developing customer content across various channels
• Strong understanding of enterprise technology and the products and solutions offered by the company
• Outstanding project management skills with the ability to influence across a global organization