Director of Customer Analytics

Job Summary

A company is looking for a Director of Customer Analytics to lead and optimize customer operations and drive actionable insights.

Key Responsibilities

• Build and manage an analytics framework to track key performance indicators and provide actionable recommendations
• Lead a high-performing Customer Analytics team and define a scalable vision that supports company goals
• Collaborate with cross-functional teams to enhance customer experience and improve operational processes

Required Qualifications

• 7+ years of experience in Customer Success Operations, Revenue Operations, or a related analytics-focused role
• Bachelor's degree in Business, Analytics, Data Science, or a related field
• Proven ability to design and implement scalable processes for customer-facing teams
• Proficiency in CRM and Customer Success platforms (e.g., Salesforce, Gainsight)
• Experience with renewal operations processes, including quota design and performance analysis