Director of Customer Care Technology

Job Summary

A company is looking for a Director of Customer Care Tools and Solution Technology to lead the development and optimization of technology platforms for customer care operations.

Key Responsibilities

• Develop and execute a technology roadmap for customer care tools and solutions
• Oversee the implementation of customer support tools and ensure seamless integrations
• Build and lead a high-performing team while managing vendor relationships and budgets

Required Qualifications

• Bachelor's degree in information technology, Business Administration, or a related field
• 5+ years of experience in technology strategy and leadership in customer care environments
• Proven track record in managing large-scale technology projects in multilingual settings
• Deep understanding of CRM platforms and omnichannel support tools
• Experience with AI-driven solutions and strong knowledge of SLA management