Director of Customer Delivery

Job Summary

A company is looking for a Director of Customer Delivery.

Key Responsibilities:

• Build and lead a high-performing organization covering various customer delivery functions
• Define and own the technology delivery strategy and roadmap for seamless customer implementation
• Establish a technical account management function to proactively manage customer health and ensure long-term adoption

Required Qualifications:

• 10+ years of experience leading technical customer-facing organizations
• Proven success in building and scaling professional services or customer operations in a high-growth environment
• Deep understanding of healthcare technology and interoperability preferred
• Demonstrated ability to lead cross-functional teams and build new functions
• Strong leadership and executive presence with a track record of influencing across teams