Director of Customer Digital Experience

Job Summary

A company is looking for a Director, Customer Digital Experience to lead strategy and execution for customer-facing digital experiences.

Key Responsibilities

• Develop product and experience strategy for a defined area of the customer-facing platform
• Guide UX research, UI/UX design direction, and maintain experience quality
• Foster cross-functional alignment to effectively translate customer needs into product experiences

Required Qualifications

• 8+ years of experience in product management, UX, product design, or related fields
• Strong experience with SaaS and customer-facing digital products
• Proven leadership experience in coaching and developing high-performing teams
• Experience in a player-coach role, combining leadership with direct execution
• Demonstrated success in building or improving UX frameworks and design standards