Director of Customer Education

Job Summary

A company is looking for a Director of Customer Education & Enablement.

Key Responsibilities

• Define and execute the customer education strategy, aligning with company goals
• Manage and coach the education team, fostering a culture of excellence and innovation
• Oversee content strategy and delivery, ensuring high-quality training materials and effective measurement of program impact

Required Qualifications

• 7+ years of experience in customer education, enablement, or learning design roles
• Proven experience building education programs for accounting or bookkeeping professionals
• Experience with AI tools for content creation and delivery
• People leadership experience, including coaching and developing remote team members
• Strong instructional design skills and familiarity with learning systems and data-driven decision-making