Director of Customer Education

Job Summary

A company is looking for a Director of Customer Education & Enablement to lead and scale customer learning programs.

Key Responsibilities

• Define the customer education vision, roadmap, and outcomes across various learning stages
• Manage and coach a team to foster growth and ensure high-quality instructional design
• Oversee content strategy, production, and delivery of training materials while measuring program effectiveness

Required Qualifications

• 7+ years in customer education, enablement, or learning design roles, preferably in a SaaS company
• Experience building education programs for accounting or bookkeeping professionals
• Proven track record of using AI tools to enhance content creation and delivery
• People leadership experience, including coaching and developing remote teams
• Strong instructional design skills and familiarity with learning systems and data-driven decision-making